Privacy Policy
ZonkeApp ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored in a lawful and responsible manner. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website at www.zonkeapp.com ("the Site").
By using the Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal and non-personal information:
a. Personal Information
We collect personally identifiable information that you voluntarily provide when you:
- Sign up for an account or services
- Submit an inquiry or support request
- Make a payment or transaction
This may include:
- Full Name
- Email Address
- Contact Number
- Identification or Business Registration Numbers
- Payment Information (processed securely via third-party providers)
- IP Address and Device Information
b. Usage Data
We collect anonymous usage data automatically, such as:
- Browser type and version
- Device type and operating system
- Pages visited, time on site, and click activity
- Referring website URLs
2. How We Use Your Information
Your data may be used to:
- Deliver and improve our services
- Facilitate payments and transactions
- Respond to your queries and support requests
- Send system or service-related notifications
- Prevent fraud and ensure security
- Comply with applicable laws and regulations
- Analyze and improve website performance
3. How We Share Your Information
We do not sell your personal data. However, we may share it with:
- Trusted Service Providers: For hosting, payments, support, analytics, and communication
- Legal or Regulatory Authorities: If required by law or to comply with legal obligations
- Business Successors: In the event of a merger, acquisition, or business restructuring
All third parties are contractually bound to protect your data in compliance with applicable data protection laws.
4. Cookies and Tracking Technologies
We use cookies and other tracking tools to:
- Enhance website functionality and performance
- Remember user preferences
- Analyze visitor traffic and usage
You may disable cookies via your browser settings, but this may impact certain site features.
5. Data Retention
We retain your information only as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal and financial record-keeping requirements
- Support any ongoing claims or obligations
6. Data Security
We implement appropriate technical and organizational safeguards to protect your personal data. While we take every precaution, no method of transmission or storage is 100% secure.
7. International Transfers
Your information may be transferred and processed in countries outside of South Africa. Where such transfers occur, we ensure that appropriate safeguards are in place.
8. Your Rights
Depending on your jurisdiction, you have rights which may include:
- Access to your personal data
- Requesting corrections or deletions
- Withdrawing consent (where applicable)
- Objecting to certain types of processing
- Lodging a complaint with a data protection authority
9. Your Rights Under POPIA (South Africa)
In accordance with the Protection of Personal Information Act (POPIA), you have the following rights as a South African data subject:
a. Lawful Processing
We collect and process your personal data lawfully and reasonably—typically with your consent, for performance of a contract, or to comply with legal obligations.
b. Your POPIA Rights Include:
- To be informed about how your data is collected and used
- To access your personal information upon request
- To correct or update inaccurate, incomplete, or outdated information
- To object to processing for direct marketing purposes
- To delete or destroy personal data that is no longer necessary
- To withdraw consent where processing was based on consent
c. Data Security under POPIA
We implement reasonable safeguards to prevent loss, misuse, or unauthorised access to your information, as required by Section 19 of POPIA.
d. Objections and Complaints
You may lodge a complaint with our Information Officer or with the Information Regulator of South Africa.
e. Contact Our Information Officer
10. Children's Privacy
Our services are not directed to or intended for children under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, it will be deleted promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we process your personal information, please contact: